A message from the instructor
How to use this course
Before we begin...
What makes feedback effective?
Overcome your fear of giving feedback
Test your learning
Identify the right situations
Time the feedback
Test your learning
Plan the interaction
Initiate the exchange
Engage in dialogue
Test your learning
Specify next steps
Follow up
Assess yourself
Dealing with noncommunicators
Managing potentially volatile encounters
Giving feedback to high performers
Giving corrective feedback to your boss
This course walks you through the basics of giving effective, results-oriented feedback so that it can become an integral part of how you work with others. You’ll learn to:
Recognize opportunities for giving feedback.
Choose the best time and topics for discussion.
Establish a rapport with others while giving them feedback.
Ensure that your comments are valued.
Prevent and manage volatile feedback situations.
Create a work climate that encourages performance discussions.
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